README.md

Overview

This project analyzes Salesforce account and support case data to extract insights that support business decision-making.

The analysis was developed using Python, SQL (via SQLite), and data visualization libraries.

Datasets

• accounts_anonymized.json – Salesforce account data
• support_cases_anonymized.json – Salesforce support case data

Tools & Technologies

• Python 3
• pandas
• SQLite (sqlite3)
• matplotlib

Analysis Steps

1. Data loading and exploration
2. Data processing using SQL queries
3. KPI creation and analysis
4. Data visualization

How to Run

1. Install dependencies:

   pip install pandas matplotlib