diff --git a/docs/index.md b/docs/index.md
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+++ b/docs/index.md
@@ -40,3 +40,7 @@ See https://github.com/thephpleague/flysystem-bundle?tab=readme-ov-file for more
   - [FileFetchTask](reference/tasks/01-FileFetchTask.md)
   - [ListContentTask](reference/tasks/02-ListContentTask.md)
   - [RemoveFileTask](reference/tasks/03-RemoveFileTask.md)
+
+## Troubleshooting
+
+- [SFTP stale connection on long-running processes](troubleshooting.md) (`Got packet type` / `Connection closed prematurely`)
diff --git a/docs/troubleshooting.md b/docs/troubleshooting.md
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+# Troubleshooting
+
+## SFTP: long-running process fails with "Got packet type" / "Connection closed prematurely"
+
+### Symptom
+
+A long-running process that uses an SFTP storage (e.g. `FileFetchTask`, `ListContentTask`,
+`RemoveFileTask`) fails on a **later** task with one of:
+
+```
+Expected NET_SFTP_HANDLE or NET_SFTP_STATUS. Got packet type: <n>
+```
+```
+Connection closed prematurely
+```
+
+Typically the first SFTP task succeeds (a file is fetched/listed), then the process spends a long
+time doing other work (large CSV import, thousands of API calls, …), and a subsequent SFTP task —
+often the archiving step, or the next iteration of an iterable task that re-lists the source — blows
+up with the error above.
+
+### Cause
+
+Flysystem's SFTP adapter (`league/flysystem-sftp-v3`) **caches** its underlying phpseclib
+connection through `SftpConnectionProvider`, and every task using that storage reuses it. While the
+process is busy, the SFTP server reaches its idle/session timeout and drops the session. When the
+next SFTP task runs, the provider hands back the **stale** cached connection.
+
+By default `SftpConnectionProvider` only guards the cached connection with
+`SimpleConnectivityChecker`, which calls `SFTP::isConnected()` — a **local bit flag**, it never
+probes the server. So the dead connection passes the check and the next operation fails.
+
+Depending on how the server tore the session down you get a different message (same root cause):
+
+- the server closed the **transport** (TCP/`SSH_MSG_DISCONNECT`, e.g. OpenSSH) → phpseclib hits EOF
+  → `Connection closed prematurely`;
+- the server left the **SFTP channel** de-synchronized — a stray/late packet on an otherwise open
+  transport (common with enterprise/appliance SFTP servers) → the next `OPEN`/`OPENDIR` reads that
+  packet → `Expected NET_SFTP_HANDLE or NET_SFTP_STATUS. Got packet type`.
+
+### Solution
+
+Give the storage a **connectivity checker that performs a real SFTP round-trip**, so a stale or
+de-synchronized connection is detected and `SftpConnectionProvider` transparently reconnects before
+the operation.
+
+> Note: enabling `SimpleConnectivityChecker` with `usePing: true` is **not enough** for the
+> "Got packet type" case. `SFTP::ping()` works at the SSH **transport** level (it opens a separate
+> keep-alive channel); it cannot detect a de-synchronized SFTP channel and returns `true` while the
+> SFTP stream is broken. Probe at the SFTP protocol level instead.
+
+Create a checker that does an SFTP operation (here `stat('.')`):
+
+```php
+<?php
+
+namespace App\Flysystem;
+
+use League\Flysystem\PhpseclibV3\ConnectivityChecker;
+use phpseclib3\Net\SFTP;
+
+final class SftpConnectivityChecker implements ConnectivityChecker
+{
+    public function isConnected(SFTP $connection): bool
+    {
+        if (!$connection->isConnected()) {
+            return false;
+        }
+
+        try {
+            // A real SFTP round-trip: on a stale/de-synchronized connection this
+            // throws (or reads the stray packet), so we report "not connected" and
+            // SftpConnectionProvider reconnects before the actual operation runs.
+            $connection->stat('.');
+
+            return true;
+        } catch (\Throwable) {
+            return false;
+        }
+    }
+}
+```
+
+Wire it on the storage with the `connectivityChecker` option (provided by `flysystem-bundle`),
+passing the service id:
+
+```yaml
+# config/packages/flysystem.yaml
+flysystem:
+  storages:
+    remote.storage:
+      adapter: 'sftp'
+      options:
+        host: '%env(string:SFTP_HOST)%'
+        port: '%env(int:SFTP_PORT)%'
+        username: '%env(string:SFTP_USERNAME)%'
+        password: '%env(string:SFTP_PASSWORD)%'
+        root: '%env(string:SFTP_ROOT)%'
+        connectivityChecker: App\Flysystem\SftpConnectivityChecker
+```
+
+The class is auto-registered as a service by the default `App\` service definition; no extra
+service configuration is required.
+
+### Notes
+
+- The check adds one lightweight SFTP round-trip per operation that reuses a cached connection.
+- Alternatively you can avoid the shared/cached connection altogether (e.g. disconnect the storage
+  between long phases), but a connectivity checker keeps the configuration declarative.
+
+See [cleverage/flysystem-process-bundle#24](https://github.com/cleverage/flysystem-process-bundle/issues/24).