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URGENT_MESSAGE_BODY: "Hi,<br><br>This auto-reply is to confirm that we got your urgent message.<br>Your message will appear as a notification and a text message on the developer's phone, which they'll see right away (if they're awake).<br><br>If you have anything else to add that might help us resolve your issue, just reply to this.<br>Is your problem related to one of your documents, or all of them?<br>Does it occur on one of your devices, or all of them?<br>Do you grant us permission to access your account?<br>Anything you can think of, please let us know.<br><br>We're sorry you're having trouble... we'll do our best to help!<br>The Gingko Team",