Update SME ownership section with Accounts & Billing

[abigailbramble]

Added Accounts & Billing SME ownership information.

[github-actions]

Deploy preview

Status	Details	Updated (UTC)
🟢 Ready	View preview	Jul 14, 2026 10:22AM

[abigailbramble]

@eleftheriatrivyzaki I'm adding this so the classification should apply the SME tag correctly

[github-actions]

Vale prose linter → found 8 errors, 19 warnings, 0 suggestions in your markdown

Full report → Copy the linter results into an LLM to batch-fix issues.

Linter being weird? Update the rules!

contents/handbook/support/support-smes.md — 8 errors, 19 warnings, 0 suggestions

Line	Severity	Message	Rule
2:50	warning	'SMEs' is a possible misspelling.	PostHogBase.Spelling
7:4	warning	'Why we have SMEs' heading should be in sentence case, and product names should be capitalized.	PostHogBase.SentenceCase
7:16	warning	'SMEs' is a possible misspelling.	PostHogBase.Spelling
9:146	warning	'SMEs' is a possible misspelling.	PostHogBase.Spelling
11:13	warning	'SMEs' is a possible misspelling.	PostHogBase.Spelling
18:34	warning	Capitalize 'Customer Analytics' for PostHog's product. Use 'customer analytics' for the general industry concept.	PostHogBase.ProductNames
18:54	warning	Capitalize 'Product Analytics' for PostHog's product. Use 'product analytics' for the general industry concept.	PostHogBase.ProductNames
20:10	warning	Capitalize 'Experiments' for PostHog's product. Use 'experiments' for the general industry concept.	PostHogBase.ProductNames
20:23	warning	Capitalize 'Feature Flags' for PostHog's product. Use 'feature flags' for the general industry concept.	PostHogBase.ProductNames
20:38	warning	Capitalize 'Surveys' for PostHog's product. Use 'surveys' for the general industry concept.	PostHogBase.ProductNames
21:47	warning	Capitalize 'Workflows' for PostHog's product. Use 'workflows' for the general industry concept.	PostHogBase.ProductNames
23:42	warning	Capitalize 'Error Tracking' for PostHog's product. Use 'error tracking' for the general industry concept.	PostHogBase.ProductNames
28:5	warning	'SME ownership' heading should be in sentence case, and product names should be capitalized.	PostHogBase.SentenceCase
31:1	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
32:1	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
34:22	warning	'SMEs' is a possible misspelling.	PostHogBase.Spelling
55:4	warning	'What SMEs actually do' heading should be in sentence case, and product names should be capitalized.	PostHogBase.SentenceCase
55:9	warning	'SMEs' is a possible misspelling.	PostHogBase.Spelling
67:28	warning	'standups' is a possible misspelling.	PostHogBase.Spelling
70:62	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
77:4	warning	'How to work as an SME' heading should be in sentence case, and product names should be capitalized.	PostHogBase.SentenceCase
81:1	warning	'SMEs' is a possible misspelling.	PostHogBase.Spelling
100:32	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
110:217	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
112:134	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
114:62	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
116:199	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash

[github-actions]

Bundle report

Total JS (gzip)

6.30 MiB (-0.1 KiB / -0.0%)

Eager graph (modules shipped in each entrypoint's initial chunks)

Entrypoint	Eager size	Budget	Modules
✅ app	15.57 MiB (-0.5 KiB / -0.0%)	report-only	1941

Largest modules in the app closure

Module	Size
css ./node_modules/.pnpm/css-loader@5.2.7_webpack@5.101.3/node_modules/css-loader/dist/cjs.js??ruleSet[1].rules[8].oneOf[1].use[1]!./node_modules/.pnpm/postcss-loader@4.3.0_postcss@8.5.6_webpack@5.101.3/node_modules/postcss-loader/dist/cjs.js??ruleSet[1].rules[8].oneOf[1].use[2]!./src/styles/global.css	709.8 KiB
./src/components/Stickers/Stickers.tsx	696.4 KiB
./.cache/caches/gatsby-plugin-mdx/mdx-scopes-dir/31a094f140f119e73085d847ae81b99b.js + 2 modules	615.0 KiB
./node_modules/.pnpm/@radix-ui+react-icons@1.3.2_react@18.3.1/node_modules/@radix-ui/react-icons/dist/react-icons.esm.js	481.4 KiB
./node_modules/.pnpm/rehype-raw@7.0.0/node_modules/rehype-raw/lib/index.js + 29 modules	395.1 KiB
./node_modules/.pnpm/@posthog+icons@0.36.6_react-dom@18.3.1_react@18.3.1__react@18.3.1/node_modules/@posthog/icons/dist/posthog-icons.cjs.js	364.8 KiB
./src/hooks/useCustomers.tsx + 54 modules	355.1 KiB
./node_modules/.pnpm/@posthog+icons@0.36.6_react-dom@18.3.1_react@18.3.1__react@18.3.1/node_modules/@posthog/icons/dist/posthog-icons.es.js	354.8 KiB
./node_modules/.pnpm/react-markdown@8.0.7_@types+react@16.14.66_react@18.3.1/node_modules/react-markdown/lib/react-markdown.js + 88 modules	351.4 KiB
./node_modules/.pnpm/cloudinary-core@2.14.0_lodash@4.17.21/node_modules/cloudinary-core/cloudinary-core.js	281.9 KiB
./src/components/ProductComparisonTable/index.tsx + 118 modules	275.6 KiB
./node_modules/.pnpm/d3@7.9.0/node_modules/d3/src/index.js + 208 modules	247.4 KiB
./src/components/Pricing/PricingSlider/Slider.tsx + 87 modules	239.9 KiB
./gatsby-browser.tsx + 41 modules	239.8 KiB
./src/components/SearchUI/index.tsx + 73 modules	223.4 KiB

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Eager-graph budgets are report-only until a baseline is established. Sizes are gzip of public/**/*.js; eager size is webpack module source bytes for the modules actually shipped in the entrypoint's initial chunks (post-tree-shake).