Customer-focused SaaS professional with 8+ years of experience across Salesforce CRM, Product Operations, Customer Enablement, Technical Documentation, and Business Process Automation.
I design and build customer-centric solutions using Salesforce, AI automation, and workflow systems to improve onboarding, adoption, and operational efficiency across SaaS environments.
Currently building end-to-end portfolio projects spanning Customer Success systems, Salesforce solutions, AI agents, and automation-driven product workflows.
⚡ Core Expertise
- Customer Success: Customer Onboarding, Adoption & Retention, Customer Enablement, Success Planning, Stakeholder Management
- Salesforce Solutions: Business Process Analysis, CRM Optimization, Flow Automation, Reporting & Dashboards
- Technical Documentation: Knowledge Bases, User Guides, Process Documentation, Training Materials
- Product & Operations: Process Improvement, Cross-Functional Collaboration, RevOps, Information Architecture
- AI & Automation: Workflow Automation, Prompt Engineering, AI-Assisted Solutions
A SaaS Customer Success simulation platform focused on improving Time-to-Value (TTV), onboarding efficiency, adoption tracking, and customer success planning.
Key areas:
- Customer onboarding workflows
- Health scoring and success metrics
- Adoption tracking and reporting
- Success planning and stakeholder alignment
Repository: Customer Success TTV Platform
A collection of Salesforce BA artifacts including requirements gathering, user stories, process mapping, stakeholder documentation, and solution design templates used in CRM implementations.
Repository: SF BA Toolkit
A Salesforce Service Cloud implementation for a fictional cinema business integrating CRM workflows, APIs, and AI-powered support automation.
Key features:
- OMDb API integration via Flow for dynamic movie metadata
- Agentforce-powered customer support agent
- Knowledge Articles for self-service support
- Automated RSVP and membership workflows
Repositories:
Agentforce Agent Implementation
An AI-powered automation tool that converts Salesforce job descriptions into structured recruiter screening guides.
Key features:
- Salesforce skill extraction from job descriptions
- AI-generated interview questions and evaluation rubrics
- Candidate seniority classification
- Automated report generation via Google Workspace workflows
Repository: Salesforce Recruiter Copilot
A lightweight browser extension/web app that simplifies complex content using AI-generated explanations directly in the user’s workflow.
Repository: Explain This
🛠️ Platforms & Tools
- Salesforce: Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, Agentforce
- Technical Skills: Apex, LWC, SOQL, SQL, JavaScript, Flow Builder, APIs, JSON
- Documentation & Design: Mermaid, Draw.io, Figma, Markdown
- Automation & AI: OpenAI, Make.com, Cursor, Claude, Antigravity
- Tools: GitHub, VS Code, Salesforce CLI, Postman, Jira, Notion
REST APIs • Customer Success Engineering • AI Agents • Advanced Salesforce Architecture
🤝 Connect With Me
