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docs: explain how to track clicks on HSM Dynamic URL buttons #642

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docs: explain how to track clicks on HSM Dynamic URL buttons
sangeeta1911 Jul 4, 2026
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docs: update Last Updated date and simplify tracking section formatting
sangeeta1911 Jul 4, 2026
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14 changes: 13 additions & 1 deletion docs/4. Product Features/06. HSM Templates.md
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Expand Up @@ -4,7 +4,7 @@
<tr>
<td><b>10 minutes read</b></td>
<td style={{ paddingLeft: '40px' }}><b>Level: Beginner</b></td>
<td style={{ paddingLeft: '40px' }}><b>Last Updated: April 2026</b></td>
<td style={{ paddingLeft: '40px' }}><b>Last Updated: July 2026</b></td>
</tr>
</table>
</h3>
Expand Down Expand Up @@ -139,6 +139,18 @@ Here's a simple explanation with examples:

<img width="503" alt="Screenshot 2024-07-01 at 5 13 14 PM" src="https://github.com/glific/docs/assets/141305477/09ec727f-46bf-4242-a95a-caebb6763491"/>

Tracking clicks on a URL button

WhatsApp does not send any signal back to Glific when a contact taps a URL button - the button simply opens the link on the contact's phone. Because of this, Glific has no way to show you how many contacts clicked a Static or Dynamic URL button.

To track clicks yourself, don't point the button straight at your destination page. Instead:

- Use a Dynamic URL to add a unique value for each contact to the link, for example the contact's ID: `https://yourdomain.org/track/{{1}}`
- Point this link to a redirect page you control, or a link-tracking tool (such as Bitly or Rebrandly), that records every click along with that unique value before sending the contact on to your real destination page.
- Match the recorded clicks back to your contacts using the unique value, to see who opened the link.

Please Note : If you need the flow itself to react to whether a contact engaged (for example, to send a different follow-up message), use Quick Reply buttons instead of a URL button. Unlike URL buttons, Quick Reply taps send a response back into the flow and can be captured with a `Wait for Response` node.

j. `Category` - Select the most relevant category from the dropdown. Ex. Utility or Marketing.

- Utility: Used for transactional messages to keep your customers in the loop with essential order updates, shipping status, about their accounts, orders, appointment reminders, and important alerts.
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