Add Meta payment/currency error-code mapping to observe-whatsapp playbooks#6
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…books
message-debugging-reference.md and triage-reference.md both instruct the agent
to map/translate Meta error codes to remediation, but shipped no mapping for the
payment/currency codes the logs actually surface. Add a Meta error-code reference
to both, with explicit guidance for code 131042 ("Payment method needed in Meta"):
it is a Meta account billing problem (missing payment method or currency mismatch),
templates are blocked while 24-hour-window replies still work, and it is fixed in
Meta Business Suite, not Kapso.
Generated-By: PostHog Code
Task-Id: 835af75f-8ce2-45ac-9b5b-ad00b8206058
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Summary
The
observe-whatsappskill'smessage-debugging-reference.mdandtriage-reference.mdboth tell the agent to "surface error codes and map to remediation" / "translate error codes into user-facing guidance", but shipped no mapping for the Meta payment/currency error codes that the message logs actually surface. So when users hit the "Payment method needed in Meta" error testing WhatsApp templates and then dug through failed message logs, the playbooks couldn't explain the very error on screen.This adds a Meta error-code reference to both files, with explicit guidance for code
131042("Business eligibility payment issue"):health-reference.md.Why
Across two replay sessions users repeatedly hit the payment-method error sending template tests (
saludo,saude) and got confused inspecting Meta logs, abandoning work mid-session — the agent had no way to translate the error. The real inline product fix lives in the Kapso web app; this closes the documented gap in the skills repo so the agent can at least explain it.Created with PostHog Code from an inbox report.