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patrick-igwilo/README.md

Patrick Igwilo

Service Desk | Microsoft 365 | Entra ID | IAM | CompTIA Trifecta | CIOS | CSIS | ISC2 CC

I am an IT professional focused on remote-first Service Desk, Microsoft 365 administration, Microsoft Entra ID identity support, user lifecycle management, access control, and practical cybersecurity operations.

My current portfolio demonstrates hands-on lab work across Microsoft 365 tenant administration, Joiner–Mover–Leaver workflows, Conditional Access security hardening, realistic helpdesk ticket scenarios, PowerShell administration, and Identity and Access Management access reviews.

Core Focus Areas

  • Microsoft 365 administration
  • Microsoft Entra ID identity and access management
  • Service Desk and user support
  • Joiner–Mover–Leaver lifecycle operations
  • Multifactor Authentication and Conditional Access
  • PowerShell for Microsoft 365 and Entra administration
  • Access reviews, least privilege, stale account checks, and evidence reporting
  • Cybersecurity fundamentals and operational documentation

Certifications

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • ISC2 Certified in Cybersecurity (CC)

Featured Portfolio Labs

Lab Focus Area What it Demonstrates
Microsoft 365 Tenant Foundation Lab Microsoft 365 administration Tenant setup, admin centres, users, groups, licences, baseline documentation
Entra ID JML User Lifecycle Identity lifecycle Joiner, Mover, Leaver workflows and access control documentation
Entra Conditional Access Security Hardening Security controls Multifactor Authentication, Self-Service Password Reset, Conditional Access, legacy authentication blocking
Microsoft 365 Helpdesk Ticket Scenarios Service Desk Realistic ticket handling for password, access, mailbox, and user support issues
PowerShell M365 / Entra Admin Scripts Automation Safe beginner-friendly scripts for Microsoft 365 and Entra administration
IAM Access Review Mini Project Identity governance Least privilege review, stale account checks, risky access notes, evidence report

Career Direction

I am positioning for remote-first roles such as:

  • Service Desk Analyst
  • IT Support Analyst
  • Microsoft 365 Support Analyst
  • Identity and Access Management Support Analyst
  • Junior IAM Analyst
  • IT Administrator

Xzodos™Protocol Career Pivot

This portfolio is part of my Xzodos™Protocol career pivot: building focused, practical, evidence-based capability in Microsoft 365, Entra ID, Service Desk, cybersecurity operations, and Identity and Access Management.

Freedom through Focus.

Popular repositories Loading

  1. patrick-igwilo patrick-igwilo Public

    Service Desk, Microsoft 365, Entra ID and IAM portfolio.

  2. m365-tenant-foundation-lab m365-tenant-foundation-lab Public

    Microsoft 365 tenant setup, admin centre orientation, users, groups, licensing and baseline Service Desk documentation.

  3. entra-id-jml-user-lifecycle entra-id-jml-user-lifecycle Public

    Microsoft Entra ID Joiner–Mover–Leaver workflow for onboarding, role changes, offboarding and access control.

  4. entra-conditional-access-security-hardening entra-conditional-access-security-hardening Public

    Microsoft Entra ID security hardening lab covering MFA, SSPR, Conditional Access and legacy authentication blocking.

  5. m365-helpdesk-ticket-scenarios m365-helpdesk-ticket-scenarios Public

    Realistic Microsoft 365 Service Desk ticket scenarios covering password reset, access issues, mailbox support and user troubleshooting.

  6. powershell-m365-entra-admin-scripts powershell-m365-entra-admin-scripts Public

    Beginner-friendly PowerShell scripts for Microsoft 365, Microsoft Entra ID and Service Desk administration.